... the activity of planning and organizing people, infrastructure, communication and material components of a service

 in order to improve its quality and the interaction between service provider and customers.

 

PEOPLE  AND INFRASTRUCTURE PROCESSES:

 

FUTURE PULL   •  CONVERSATION   •   IMAGINE

SITUATIONAL INTELLIGENCE  •  APPRECIATIVE INQUIRY

 

STRATEGIC PLANNING & EXECUTION:

 

USER-CENTERED  •   CO-CREATIVE   •   SEQUENCING

EVIDENCING   •   HOLISTIC

 

COMMUNICATION TOOLS FOR SUSTAINABLE EXECUTION:

 

USER-CENTERED  •   CO-CREATIVE   •   SEQUENCING

EVIDENCING   •   HOLISTIC